PLEASE NOTE : Due to the ongoing Covid-19 emergency, our couriers have changed their procedures to ensure the safety of the mail recipients and their staff. Therefore, unfortunately, we have had no choice other than to temporarily increase the delivery charge for orders below 1kg.
Delivery in the UK is free for orders of products worth over £75.00.
Our normal postage and packing charges are as follows;
|Weight of Order||UK||Europe||Rest of World|
|Up to 1.0kg||£4.95|
|Up to 1.5kg||£4.95||£12.53||£25.05|
|Up to 2kg||£5.95||£12.53||£25.05|
|Up to 5kg||£6.95||£25.05||£50.10|
|Up to 10kg||£6.95||£25.05||£75.50|
Note that some products have higher than actual weights to reflect their bulky, or unusual, size which affects packaging and postage costs.
We will only deliver the goods ordered by you to the delivery address you give us at the time you make your order. You will usually receive email confirmation that your order has been shipped.
In the event that there is no one available to receive the delivery, and instructions have been provided to leave the parcel, Vine House Limited or their couriers will not be responsible for the safety or security of the parcel if left in line with the instructions.
We aim to ship all goods within two working days of receiving your order, for delivery addresses within the UK we normally suggest you should allow 3 to 5 working days, following the day on which the order is placed. We are sorry, but we cannot accept responsibility for any delay in delivery. Note that orders delivered by the Royal Mail are not considered late until 15 working days after despatch.
Deliveries to other countries may take longer depending on destination; Europe typically 7 to 10 working days, Rest of World typically 10 to 14 working days. We are sorry, but we cannot accept responsibility for any delay in delivery.
Note that additional security checks may take place in certain countries. This may result in a delay in the delivery of orders to some countries.
International orders may be subject to Customs inspections and/or fees based on each country's specific regulations. Vine House Limited is not responsible for these inspections or actions and the recipient will be responsible for any customs fees or taxes payable.
Should the recipient refuse to pay these charges, you will be liable to pay the return costs for the goods. If the return cost exceeds the value of the goods and the option of abandoning/ destroying the goods is chosen, no refund will be given for the order.
We aim to have all items displayed on our website in stock, if an error is made and the items are out of stock we will contact you directly. We will not send an alternative unless this is first agreed by you.
If you do not receive goods ordered within 30 days of the date on which you ordered then please notify us by e-mail, or in writing at our contact address.
Please note that we do not offer a specific delivery date for your order and a condition of placing your order is that you accept that thecandleselection (Vine House Limited) does not accept claims for consequential losses.
If you like your candles to look natural and rustic then take a look at these birch bark pillar candles from Broste Candles of Copenhagen
The unscented white wax is encircled in a layer of birch bark. Inbetween the wax and the birch bark is a layer of foil.
What a wonderful display these candles would make especially for the Christmas and Winter season, bringing outdoors into your home.
Each candle measures approximately 10cm tall and have a candle diameter of approximately 7.5cm.
Candle burn time up to 40 hours.
Price excludes the candle holder.
Please note that the outer decoration is made from natural birch bark, so the shades and patterns vary as they do in nature.
|Burn Time||Candle burns for up to 40 hours|
|Size||7.5cm Diameter x 10cm Tall|