Privacy Policy

How Vine House Limited – (thecandleselection / theselections) – use and protect your data.  Vine House Limited is a registered in the United Kingdom, Company Number 06860186. 

Vine House Limited is committed to protecting the privacy of everybody who visits our website, or contacts us by telephone, post or electronically.

 

How we obtain information from you

We obtain information from you when you contact us or use our website, for example, if you contact us about our products and services, if you directly give us any information via online forms, if you make an enquiry or purchase from us, or if you register an account with us.  This information may include your name, address and email address and any other relevant information you choose to provide.

Non-personal information collected during your visit to our website

Whenever you browse or read pages on our website or download information, information is automatically recorded about your visit from the computer or device you use to access our website.  This information does not identify you personally; the information recorded may include the following:

This tells us how many visitors come to our website and the types of computers they use; with this information we can improve our website for all our visitors and make it more useful to you.

 

How we use your information

We will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so and only use and share your personal data where we have a proper reason for doing so, these reasons are:

Here is a list of the main ways that we may use your personal information:

You will be treated as having given your permission for disclosures referred to in this policy.

 

Who we share your information with and why

Vine House Limited works with a number of trusted suppliers to provide the high quality products and services you expect from us.  In all cases the minimum personal data is shared in order to fulfil your orders or provide the products and services you have requested.

Your data may be shared with the following categories of third parties:

We also have a legal obligation to share data in response to properly made requests from:

Third party processing

We may pass your information to third party service providers, agents, subcontractors and other organisations for the purposes of completing tasks and providing services to you on our behalf, for example delivery/shipping companies.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions or to protect the rights, property or safety of our suppliers and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

When you place an order and make payment by card, you are directed to the third party payment processor you select during checkout.  The card data entered goes directly into the payment processor’s website and we do not see, record, process or store any card details other than the last four digits from the card used.

When you place a card order by telephone or post, we enter the details into a third party payment processor’s website.  The card data entered goes directly into the payment processor’s website and we then destroy the card details we have, retaining only the order details as if the order was completed by you online.

We will not sell or rent your information to third parties.

 

What happens when I link to another site

This website contains links to other websites.  This privacy policy applies only to our site.  When you move to another site, ensure you read the privacy statement of any site which collects personal information.

 

How long do we keep your personal data

We keep your data while you have an account with us, and sometimes for a longer period, depending on whether there are legal or regulatory reasons for doing so.  In line with regulatory requirements; contact details, account details and payment history must be retained for a minimum of seven years if you have placed an order with us.

 

Transferring your information outside Europe

Your data is stored in a secure data centre located in the United Kingdom. Your information will not normally be transferred to a third country – defined as a country outside the European Economic Area (EEA).

If you request delivery of an order to an address outside the UK/EEA the delivery details, which may include telephone number and email address, will be provided to the delivery company to ensure the delivery can be made and that the appropriate authorities are informed about the importation of the goods.

 

Cookies

We use cookies to ensure that you get the most out of our website. Cookies are small text files which we store on the device you use to access the website.

Cookies allow us to monitor your use of our website and help to simplify your use of the website. For example, a temporary cookie is also used to keep track of your ‘session’.

If you do not want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies.  For information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser or visit ico.org.uk.  Note, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of our website.

 

Security

The security of your personal data is a major concern for us. We have legal obligations to keep it safe and handle it with care and the penalties for not doing so are very high.  We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store.

 

Your rights relating to your personal data

You have the following rights:

If you believe your data has not been handled correctly, or you are unhappy with our response to any requests you have made regarding the use of your personal data, you have the right to complain to the Information Commissioner’s Office, you can find their details at www.ico.org.uk.

 

How to contact us

In writing:            Vine House Limited, PO Box 370, Chorley, PR6 7XW

By email:              admin@theselections.co.uk

Before releasing or updating your personal data we may ask for proof of identity.

We review this Privacy Policy regularly; the Policy was last reviewed in May 2018.  If this policy changes in any way, we will place an updated version on this page.