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Returns & Cancellation Policy


Returns

If you do not receive goods ordered by you within 30 days of the date on which you ordered them please notify us by e-mail, or in writing.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by emailing; sales@thecandleselection.co.uk with your name, address and order number or by writing to our offices; PO Box 370, Chorley, PR6 7XW, within 14 calendar days of the delivery of the goods in question.

Alternatively, please do not hesitate to call us on; 0845 2222 035 or 07866 194 649.  Calls to our 0845 number cost 5p/min plus your phone company's access charge.

Cancellations

To cancel your order you must notify us by emailing; sales@thecandleselection.co.uk with your name, address and order number, or by writing to our offices; PO Box 370, Chorley, PR6 7XW, or completing our online returns form, or simply calling us on 0845 2222 035 or 07866 194 649 during our opening hours; 9:00am and 5:00pm GMT, Monday to Friday.  Calls to our 0845 number cost 5p/min plus your phone company's access charge.

For further contact information, please refer to our contact page.

You may cancel your order at any time prior to your order being processed; orders are usually processed on the same day that they are made.

If you cancel your order but we have already processed the goods for delivery you must cancel your order, by contacting us as described above in the Returns section, no later than 14 calendar days following the day of delivery and you must return the goods undamaged back to us at thecandleselection, Unit D1, 83 Bison Business Centre, Leyland, PR26 7QR. 

You are responsible for the return costs, which will not be refunded, as soon as possible.

You cannot cancel your order if the goods you have ordered are newspapers, magazines, personalised items, or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered.

Note that a full refund will be provided for the original order value; however, it shall be your responsibility to pay the return costs. Alternatively, advise us of a date and time to collect the product from the order delivery address and we shall collect the goods, note that if we collect the goods we shall charge you the collection costs.

For all cancellations/ returns, we require you to obtain a proof of post from the Post Office, or similar, which if required, shall be provided to us as proof of return.

We reserve the right to cancel your order if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel yourorder we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 28 days of return of your order. We will not be obliged to offer any additional compensation for disappointment suffered.